* For 30 minutes SLA – real time communication (Chat, Phone) is required. Appliances are shipped during normal business hours and may arrive during off hours. Onsite RMA Shipment Method (must be purchased in addition to the regular program SLA)ĥ x 8 x NBD Delivery and basic installation of replacement hardware by a certified engineer 2ħ x 24 x 4H Delivery and basic installation of replacement hardware by a certified engineer 2ġ For Return Material Authorization determination completed by 15:00 regional hub time otherwise shipment will occur next business day with delivery target extended by one day.Ģ Available in over 250 locations worldwide.ģ Next Flight Out / Express Delivery is available in the European Union and mainland US. Next Flight Out / Express Delivery (when applicable) or Same Business Day Shipment 3 Return Material Authorization (RMA) determination 14Non-volatile memory modules (NVDIMM) is required.Check Point Engineer On Site for Critical SRsĬommitted Response time to Severity-1 issues*Ĭommitted Response time to Severity 2,3 & 4 issues*Īllowed number of designated support contact per account.12Users must link their mobile phone to their PC in PC settings, install the appropriate app for their device, and follow the setup prompts.Requires Microsoft 365 subscription, sold separately, to search across OneDrive for Business and SharePoint locations.
11Requires Microsoft Search to search across company resources and portals.Functionality may vary by region and device. Requires Microsoft Intune for enrollment status page. 7Requires Azure AD for automatic MDM enrollment.6Requires Microsoft Intune or third-party MDM service.Requires Intune sold separately, requires Windows 10 update 1909. 3Windows Information Protection requires either MDM or System Center Configuration Manager to manage settings.2Windows Hello for Business with biometric authentication requires specialized hardware, such as a fingerprint reader, illuminated IR sensor, depending on the authentication method.1Requires TPM 1.2 or greater for TPM-based key protection.
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